Before you contact the support Make sure you are using the latest version of the program. Make sure you have the latest drivers installed on your computer. Make sure you have read the Frequent Asked Questions [ see FAQ ] How to contact the support Please use our contact form to contact us. Be sure to include Name of the software you have problem with The version of the software you are using Windows version you are using (select help>about in control panel) The brand and model of your printer Driver version of your printer The brand and model of your graphic card Driver version of your graphic card Frequent Asked Questions General QuestionsCD Box Labeler Pro Image Converter Pro Can I make a purchase without a Credit Card? How do I make purchase? I have lost my serial number, do I have to purchase another license? Q: Can I make a purchase without a Credit Card? Can I make a purchase without a Credit Card? A: Yes you can by make your purchase trough Share-It. Select that you want to make a purchase trough Share-It, at the purchase screen select Wire Transfer, Check or Cash as payment option. You will then be presented with the instructions on how to pay for you purchase. Please note that it can take up to 2 weeks before your purchase has been cleared when paying using Wire Transfer, Check or Cash. Q: How do I make purchase? How do I make a purchase? A: Click on the purchase link in the menu and select the product you are interested in, then follow the online instructions on the screen. All purchases online are totally secure using 128bit encryption, we do not charge anything extra by purchasing using a credit card. Q: I have lost my serial number, do I have to purchase another license? I have lost my serial number, do I have to purchase another license? A: No you don't, contact us to request a new serial number.

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